Systems Administrator I

About the role

AmeriLife is seeking a Systems Administrator I to provide end‑user support for desktop, laptop, phone and mobile devices. The role involves troubleshooting hardware and software issues, responding to incidents and service requests, and ensuring timely resolution for a large employee base.

Key responsibilities

• Process Level I and II incidents and service requests, meeting SLA metrics.
• Provide hands‑on and remote support for PCs, peripherals and mobile devices.
• Deploy, image, and manage PCs using SCCM.
• Apply software patches, upgrades and maintain remote connectivity tools.
• Coordinate with service desk, network services and other IT teams.
• Assist in testing and selecting future technologies.

Required profile

• Degree in Computer Information Technology preferred or equivalent experience.
• 4+ years of experience supporting an end‑user base of 500+ employees.
• Strong customer service focus and ability to work with geographically dispersed teams.
• Commitment to continuous process improvement.

Required skills

• SCCM for PC imaging and deployment.
• Windows operating systems and common office applications.
• PC hardware installation and maintenance.
• Remote connectivity software.
• Telephone and wireless system support.