Strategic Customer Vice President (West Coast)

About the role

This executive position leads the company’s most strategic US health system relationships on the West Coast, driving strategy, revenue growth, and mutual value creation. The role oversees a multi‑functional account team and operates in a complex, matrixed environment.

Key responsibilities

• Set and lead system‑level strategy for top‑tier US health system accounts.
• Lead joint business planning with customer executives and internal cross‑functional teams.
• Cultivate and influence relationships with C‑suite stakeholders.
• Monitor market, customer, and competitor trends and translate them into strategic recommendations.
• Navigate legal, compliance, contracting, and GPO complexities.
• Develop and execute strategic account business plans with full P&L accountability.
• Drive revenue growth, profitability, and market share across the portfolio.
• Hold the account team accountable to business‑plan metrics and milestones.
• Manage enterprise customer budgets and ensure alignment across business units.
• Lead change management and ensure consistent execution across sales and support functions.
• Review pipeline funnel regularly through strategic account team cadence calls.
• Build account strategies that support revenue, market share, and margin goals.
• Coach, mentor, and develop the strategic account team.
• Foster a high‑performance culture aligned with company goals and values.
• Engage in talent review processes to identify and develop future leaders.
• Champion inclusion and diversity in talent acquisition and development.

Required profile

• Bachelor’s degree required; graduate degree preferred.
• 7+ years of progressively responsible leadership experience in healthcare.
• Minimum 5 years of large‑account management and IDN experience with proven results.
• Second‑line people‑management experience strongly preferred.
• Expertise in joint business planning and leading cross‑functional matrix teams.
• Proven ability to negotiate complex sales agreements and deliver enterprise‑level solutions.
• Deep understanding of the US healthcare landscape, IDN business models, and GPO dynamics.
• Exceptional executive communication, influencing, and presentation skills.
• Ability to travel approximately 25%.
• Preferred background in sales management, marketing, or relevant functional leadership within MedTech.
• Experience with Health Care Information Technology (HIT).
• Strong financial acumen with expertise in forecasting and funnel management.

Required skills