Sr. Specialist, Management & Operations Expertise Hub

About the role

Habitat for Humanity International's U.S. Expertise Hubs are teams of subject matter experts that, with local affiliate staff, create, connect and curate resources, trainings and promising practices. The Management and Operations Expertise Hub covers governance and board management, finance, human resources, information technology, administration, compliance and risk management, and other operational topics. The Senior Specialist manages and supports the development, delivery, evaluation and socialization of new and refreshed content, services and support, working closely with affiliate-facing learning professionals. The role is remote (home office, possibly hybrid if near an HFHI office and space is available) with about 20% domestic travel.

Key responsibilities

• Review, refresh, develop, test, deliver and evaluate content, products and services such as templates, toolkits, websites, webinars, trainings and peer learning experiences, aligned with hub topics and affiliate standards.
• Work with affiliate learning consultants, external experts and the affiliated network so content matches best practices, mission and values.
• Design, coordinate and facilitate Communities of Practice, Peer Connection Chats and other training experiences, using project management and continuous improvement.
• Stay informed on nonprofit management and operations trends to keep content relevant and timely.
• Support other initiatives through project management, stakeholder engagement and data and content curation tools.
• Answer affiliate inquiries, identify needs and create opportunities for peer-to-peer learning.
• Collaborate on marketing, communications and outreach, including MyHabitat, Viva Engage communities, regional and Affiliate Support Organization events and the Affiliate Support Center.

Required profile

• Proficiency in business management and operations, including board governance, financial management and risk prevention in nonprofits.
• Proven project management skills and experience coordinating and facilitating training sessions, webinars and group meetings.
• Ability to develop, organize and deliver content, tools and resources.
• Strong interpersonal, analytical, written and verbal communication skills; customer service and stakeholder engagement.
• Preferred: experience with Habitat for Humanity, federated nonprofits or membership organizations; presenting or leading trainings; project management experience; understanding of the HFHI mission.

Required skills

• Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Digital platforms such as Smartsheet, SharePoint, Salesforce and other CRMs, and online meeting tools

What we offer

• Hiring range of $63,900 to $95,100 per year for US positions
• Vacation leave, sick leave and personal days
• Health insurance options, retirement plan contributions and life insurance