Remote Technical Support Advisor
Jobs for Humanity · Dallas
Job description
About the role
Join VXI Global Solutions as a Remote Technical Support Advisor, providing exceptional customer service and technical assistance from a home office.
Key responsibilities
- Handle inbound customer inquiries via phone, delivering tailored solutions to technical issues.
- Diagnose, troubleshoot, and resolve problems on iOS, macOS, smartphones, tablets, and PCs using multiple systems.
- Adapt communication style to diverse customers and collaborate with fellow advisors to achieve team goals.
Required profile
- Experience in customer‑facing roles, such as call center or support environments.
- Ability to stay professional and composed under high‑pressure situations.
- Open to feedback, coaching, and continuous improvement.
Required skills
- Knowledge of iOS and macOS platforms.
- Familiarity with smartphones, tablets, and PC troubleshooting.
What we offer
- Competitive pay of $17.31 per hour with performance incentives.
- Full health insurance (medical, dental, vision).
- $25/month cell phone allowance.
- Paid training, career advancement, and referral bonuses.
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Published 2 weeks ago
Expires 1 month from now
31 views · 0 interested
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Jobs for Humanity
Dallas
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