Pharmacy Operations Manager

About the role

Walgreens is looking for a Pharmacy Operations Manager who, where state and federal laws allow, handles day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience. The role also requires serving as a full-time certified pharmacy technician and supervising pharmacy technicians and cashiers under the guidance of a pharmacist.

Key responsibilities

• Customer experience: greet customers, resolve complaints, answer non-clinical questions, anticipate needs and share customer service best practices.
• Operations: help the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification, patient and physician calls, and vaccine administration and health screenings where allowed by law.
• Manage pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and keep the pharmacy clean, orderly and stocked.
• Inventory: manage annual inventory preparation and pharmacy inventory tasks that do not require pharmacist licensure.
• People management: hire, onboard, train and schedule technicians, lead performance management including discipline and termination, and hold technicians accountable for attendance and training completion.
• Compliance and safety: follow Good Faith Dispensing policy, report prescription errors, ensure accurate insurance claim processing, maintain asset protection and diversion monitoring, and keep records secure.
• Community outreach: run the Community Outreach Portal, assign pharmacists to off-site immunization clinics and community events, and build retail partnership relationships.
• Professional development: maintain PTCB certification, complete required training and follow performance improvement plans.

Required profile

• High school diploma, GED or equivalent.
• PTCB certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends, and to obtain active immunization certification within 90 days of hire (except at Community Specialty Pharmacy and Health System Pharmacy locations).
• Preferred: previous people management or leadership experience and prior Walgreens experience with an Exceeding Expectation rating.