Operations Coordinator (Systems & IT)

About the role

ExeQut, an IT consulting, cybersecurity and digital transformation firm based in Lanham, MD, is hiring a proactive, technically capable Operations Coordinator (Systems & IT). The role supports day-to-day operations, focusing on internal systems, employee access, devices and technology-related processes, so that employees have the tools and access they need and records stay accurate. It does not initially require direct people management.

Key responsibilities

• Support day-to-day operational tasks, employee requests and administrative coordination
• Manage routine account setup and access permissions, and remove access during offboarding
• Coordinate laptop procurement, delivery, returns and asset tracking
• Manage software subscriptions, licenses and employee access to internal tools
• Support routine IT troubleshooting and device management
• Maintain operational and IT-related documentation, records and procedures
• Coordinate with vendors and track requests through to resolution
• Identify opportunities to improve workflows, automate tasks and reduce manual processes
• Support the path to ISO certification by preparing documentation, collecting audit evidence and implementing controls from gap assessments
• Escalate complex technical issues and security-sensitive decisions when needed

Required profile

• 2-3+ years of experience in IT support, IT operations, systems administration or a technical operations role
• Bachelor's degree in IT, computer science, information systems or a related field preferred but not required with relevant experience
• Professional fluency in written and spoken English; Arabic preferred but not required
• Comfortable coordinating across operations, HR, finance and leadership teams

Required skills

• Hands-on experience managing user accounts, access permissions, devices and software licenses
• Knowledge of ISO certification requirements and processes, or experience supporting a company through ISO certification
• Preferred: hands-on experience implementing ISO controls and preparing audit evidence
• Preferred: device management, helpdesk tools or workflow automation; CompTIA A+, Security+ or ITIL Foundation certifications