Limousine Dispatcher - Customer Support

About the role

YSF Enterprises is looking for a detail-oriented, customer-focused Limousine Dispatcher to coordinate transportation services for premium U.S.-based clients. The dispatcher manages reservations, assigns chauffeurs, monitors trips and keeps communication smooth between clients and drivers.

Key responsibilities

• Dispatch and coordinate limousine bookings accurately and efficiently.
• Assign trips to chauffeurs according to availability, location and operational needs.
• Monitor active trips and ensure timely pickups and drop-offs.
• Communicate with chauffeurs about updates, schedule changes, delays and special client requests.
• Answer customer inquiries by phone, email and dispatch systems, and resolve operational issues quickly.
• Track driver availability, trip status and fleet utilization, and keep accurate dispatch records, trip logs and customer information.
• Work with management to maintain service quality and efficiency, following company policies and client requirements.

Required profile

• Bachelor's degree or equivalent preferred.
• Excellent verbal and written English; previous experience in limousine dispatch, transportation dispatch, logistics or customer service preferred.
• Strong multitasking, organization, problem-solving and decision-making skills.
• Ability to work efficiently with minimal supervision in a fast-paced environment.
• Willingness to work evening and night shifts based on U.S. business hours.

Required skills

• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Quick ability to learn dispatch software.
• Strong attention to detail and time management.