Learning Team Leader

About the role

Job Duck is looking for a Learning Team Leader to shape and deliver learning experiences across the organization. The role involves leading a team of trainers, facilitators and content creators to develop high‑quality training programs that support business objectives.

Key responsibilities

• Provide regular reporting on team progress and outcomes.
• Attend leadership, team and cross‑functional meetings.
• Foster a collaborative, high‑performance team culture.
• Oversee creation, maintenance and continuous improvement of training materials and programs.
• Manage team schedules, time approvals and leave requests.
• Develop and execute learning strategies aligned with organizational goals.
• Facilitate or support training sessions as needed.
• Ensure accuracy and consistency of policies, procedures and learning content.
• Administer Workday Learning and other training platforms.
• Collaborate with facilitators and stakeholders to improve learning solutions.
• Manage Zendesk tickets and assign tasks to appropriate team members.
• Support change‑management initiatives through effective training alignment.
• Track key performance indicators, escalating risks or issues.
• Maintain learning systems, workflows, forms and internal tools.
• Coordinate timely delivery of learning projects and initiatives.
• Provide coaching, support and performance feedback to team members.
• Lead and manage a team of trainers, content creators, facilitators and program coordinators.
• Monitor training effectiveness using feedback, performance metrics and completion rates.

Required profile

• Four to five years of experience in training and development.
• One to two years of leadership experience managing a learning team.
• Proactive attitude and ability to thrive in a fast‑paced environment.
• Strong collaboration skills with internal stakeholders and subject‑matter experts.

Required skills

• Workday Learning platform administration.
• Zendesk ticketing system.

What we offer

• Remote work with a schedule of Monday‑Friday, 8:30 AM‑5:30 PM EST.
• Connection to US‑based employers that value your skills.
• Great Place to Work certification for four consecutive years.
• Opportunities for career growth in a culturally diverse environment.