IT Support Technician – On‑site & Remote

About the role

The IT Support Technician provides on‑site technical assistance to end users across multiple locations. The role involves travelling to remote sites, handling a variety of devices, and delivering high‑quality customer service.

Key responsibilities

• Travel to remote locations using a personal vehicle (mileage reimbursed).
• Provide on‑call support during weekends and holidays as required.
• Deliver deskside, OSS and FSO support for desktop PCs, laptops, tablets, smartphones, desk telephony, AV equipment, and communications‑room devices.
• Perform desk cabling, software installation, configuration and troubleshooting.
• Specify, install and test computer systems and peripherals according to established standards.
• Diagnose and resolve unique, non‑recurring software and operating‑system issues.

Required profile

• Strong verbal and written communication skills in the local language.
• Customer‑focused attitude with a commitment to high satisfaction levels.
• Willingness to travel and be available for on‑call support.

Required skills

• Desktop PC support
• Laptop support
• Tablet and smartphone support
• Desk telephony support
• AV equipment troubleshooting
• Communications‑room device handling
• Desk cabling
• Software installation and troubleshooting

What we offer

• Reimbursed mileage for travel
• Opportunities to work with diverse technologies
• Dynamic on‑site support environment