Help Desk Technician – Tier 1-3 Support

About the role

The Help Desk Technician provides Tier 1‑3 technical support while gaining exposure to cybersecurity and information security practices. Based in New York, the role ensures the stability, security, and performance of the bank’s network infrastructure.

Key responsibilities

• Administer and maintain network infrastructure to meet high security and performance standards.
• Perform hardware and software installations, configurations, upgrades, and patch management for network devices, desktops, laptops, and virtual machines.
• Supervise operations of systems such as email gateways, IDS/IPS, SIEM, and vulnerability‑scanning tools.
• Collaborate with the Information Security team on vulnerability scans and penetration tests, tracking and remediating findings.
• Liaise with data‑center providers and carriers for network equipment, circuit provisioning, and service maintenance.
• Manage hardware and software inventory and ensure compliance with IT & IS standards.
• Provide timely help‑desk support, resolve tickets efficiently, and assist with disaster‑recovery testing and documentation.
• Perform any additional tasks assigned by IT Department Management.

Required profile

• Experience delivering Tier 1‑3 help‑desk support.
• Familiarity with cybersecurity and information‑security concepts.
• Ability to work in a fast‑paced banking environment and follow established IT & IS standards.

Required skills

• Network device configuration and management.
• Virtual machine (VM) provisioning and maintenance.
• IDS/IPS and SIEM system operation.
• Vulnerability scanning and remediation tracking.
• Email gateway administration.
• Hardware and software installation, upgrade, and patching.
• Inventory management for IT assets.
• Disaster‑recovery testing procedures.