Customer Service Associate

About the role

The Customer Service Associate ensures a fast, accurate, and courteous checkout experience, building customer confidence and loyalty. This role involves operating the POS system, handling various payment methods, and maintaining a clean, efficient front‑end environment.

Key responsibilities

• Create a welcoming atmosphere for shoppers and address complaints promptly within company guidelines.
• Operate the Point of Sale (POS) system, processing cash, checks, credit, debit, SNAP EBT, WIC, coupons, and reward offers.
• Manage self‑checkout lanes, open/close stations, print reports, and perform cash maintenance.
• Stock front‑end products, restock supplies efficiently, and return carts to the corral.
• Troubleshoot front‑end equipment issues or contact the retail service help desk as needed.
• Coordinate daily store cash functions and adhere to cash shortage/overage limits.
• Ensure compliance with food safety, USDA, COOL, and other regulatory standards, and execute product recalls.
• Report safety risks, accidents, and any illegal activity to management.

Required profile

• Professional demeanor with the ability to remain composed under pressure.
• Strong customer‑service orientation and problem‑solving attitude.
• Honesty and integrity in handling cash and adhering to company policies.
• Willingness to assist in training new cashiers.

Required skills

• Proficiency with Point of Sale (POS) systems.
• Cash handling and reconciliation.
• Processing electronic payments (credit, debit, SNAP EBT, WIC).
• Western Union and Money Order transaction processing.
• Utility payment system operation.
• Self‑checkout lane management.
• Basic equipment troubleshooting.

What we offer

• Opportunity to develop retail and customer‑service expertise.
• Training and mentorship for new cashiers.
• Dynamic, team‑oriented work environment.