Customer Marketing Associate

About the role

The Customer Marketing Associate supports the development, execution, analysis and measurement of Base Management strategies defined by the senior marketing manager. The role works with a variety of analytical and campaign tools to ensure initiatives are delivered on time and meet performance targets.

Key responsibilities

• Assist in creating and implementing marketing strategies aimed at improving churn, revenue and ARPU.
• Track and monitor the timeline of marketing initiatives, manage briefs, brand approvals and maintain the implementation calendar.
• Validate internal and external reports, identify data gaps, and document factors influencing campaign success.
• Coordinate with cross‑functional teams and external agencies to ensure timely delivery of Base Management projects.
• Prepare and present status updates, progress reports and issue logs to stakeholders.
• Maintain a log of all marketing initiatives and update it as projects evolve.

Required profile

• Ability to follow departmental and company procedures while remaining legally compliant.
• Capability to make minor day‑to‑day operational decisions within the scope of the role.
• Willingness to recommend process improvements based on daily activities.

Required skills

• Jira Atlassian
• ThoughtSpot
• Qualtrics
• Unica
• Pega
• TAS