Virtual Medical Assistant – Front Desk, Scheduling & Insurance

About the role

We are seeking a Virtual Medical Assistant to provide front‑desk, scheduling, and insurance support for a growing U.S. gastroenterology practice. The role is fully remote and involves direct interaction with patients, providers, and insurance representatives.

Key responsibilities

• Handle inbound and outbound patient calls, respond to inquiries, and manage appointment requests.
• Schedule, reschedule, and coordinate new‑patient visits, follow‑ups, procedures, and surgeries using eClinicalWorks (eCW).
• Support physicians and nurse practitioners with chart preparation, intake information, and documentation.
• Process prescription and medication refill requests according to clinic protocols.
• Verify insurance coverage, document benefits, and manage prior‑authorization requests.
• Track lab, pathology, and diagnostic results and route information as directed.
• Document clinic workflows, develop SOPs, and maintain clear communication with the care team.

Required profile

• Minimum 1 year of hands‑on experience supporting a U.S. medical practice.
• Experience in both front‑desk/reception and medical‑assistant administrative tasks.
• Strong communication skills with patients and providers.

Required skills

• Proficiency with eClinicalWorks (eCW) for scheduling and documentation.

What we offer

• Remote work with a flexible schedule (12 PM‑8 PM Central Time).
• Hourly compensation of $5‑$6.
• Opportunity to grow within a expanding gastroenterology practice.