Resident Services Coordinator – Aliso

About the role

The Resident Services Coordinator supports prospective and current tenants at the Aliso community, ensuring a high‑quality living experience. You will act as the primary point of contact for resident inquiries, events, and day‑to‑day services while collaborating closely with property staff.

Key responsibilities

• Welcome new residents, assist with utility set‑up, and manage package deliveries and claim reminders.
• Develop, publish, and distribute the property newsletter featuring upcoming events, resident services, and advertisements.
• Handle resident concerns such as neighbor disputes, maintenance requests, and general inquiries, and prepare incident reports as required.
• Schedule clubhouse and activity‑center rentals, maintain contracts, collect fees, and ensure guest suites are ready for use.
• Process maintenance work orders, follow up with residents on satisfaction, and compile weekly maintenance reports.
• Inspect buildings and grounds for safety and cleanliness, reporting any repair needs to the maintenance team.

Required profile

• 1–2 years of experience in resident services, customer service, or community coordination.
• Strong organizational skills and the ability to manage multiple resident requests simultaneously.
• Excellent communication skills and a customer‑focused attitude.

Required skills

• Proficiency with Yardi property‑management software.
• Experience using Canva for creating newsletters and promotional materials.

What we offer

• Eligibility for a 20% housing discount.
• Opportunity to work with a leading global real‑estate platform.