Remote Customer Service Team Leader

About the role

We are seeking a Remote Customer Service Team Leader to oversee a distributed group of support representatives. In this role you will drive performance, coach team members, and ensure every customer interaction meets our high standards of service excellence.

Key responsibilities

• Lead, mentor and coach remote customer service agents.
• Monitor performance metrics and key performance indicators.
• Provide timely feedback and performance support.
• Resolve escalated customer issues.
• Support workforce planning and scheduling activities.
• Promote service‑excellence initiatives across the team.

Required profile

• Proven experience in customer service leadership.
• Strong coaching and mentoring abilities.
• Excellent verbal and written communication skills.
• Experience managing performance and KPIs.
• Ability to lead and motivate remote teams.

Required skills

What we offer

• Monthly salary between $6,000 and $7,400.
• Fully remote work environment.
• Paid management training.
• Career advancement opportunities.
• Performance‑based bonus eligibility.