Remote Contact Center Agent

About the role

We are looking for a motivated Remote Contact Center Agent to join our growing team. You will engage prospective customers across the United States, introduce insurance‑related services, answer basic questions, and schedule appointments for licensed life and health agents.

Key responsibilities

• Make 350–450 outbound calls daily using the company CRM and dialing software.
• Build positive relationships with prospects and clearly explain available services.
• Qualify interested individuals and arrange appointments for licensed agents.
• Document interactions accurately and keep CRM records up to date.
• Meet daily, weekly and monthly productivity and quality targets.
• Participate in coaching sessions, team meetings and quality reviews.
• Complete additional outreach and administrative tasks as assigned.

Required profile

• Excellent verbal English communication and strong phone presence.
• Comfortable with high‑volume outbound calling.
• Detail‑oriented with solid organizational skills.
• Ability to work independently in a remote environment.
• Reliable computer, headset, smartphone and high‑speed internet.
• Positive attitude, dependable work ethic and willingness to learn.

Required skills

What we offer

• 100% remote, work‑from‑home arrangement.
• Competitive monthly compensation.
• Paid training, ongoing coaching and career advancement opportunities.
• Supportive leadership and collaborative remote team culture.
• Stable full‑time schedule with long‑term growth potential.