Patient Services Associate – Women Inpatient Unit

About the role

The Patient Services Associate (PSA) in the Behavioral Health Service Line (BHSL) Women’s Inpatient Unit provides both clerical and patient‑care support as a trained member of the unit‑based care team. Working under the Clinical Services Manager and the RN, the PSA performs tasks that do not require a licensed practitioner.

Key responsibilities

• Greet patients, families, visitors and staff in a professional, compassionate manner.
• Register patients, verify demographics, insurance and other required information.
• Schedule, reschedule and confirm behavioral health appointments.
• Answer telephone calls, respond to inquiries and direct calls to appropriate staff.
• Coordinate referrals, authorizations, medical records and documentation for patient care.
• Maintain accurate patient information in electronic medical record and scheduling systems.
• Assist with check‑in and check‑out processes, ensuring required forms are completed.
• Collect and process payments according to organizational procedures.
• Communicate with providers, nurses, therapists, social workers, insurers and other departments to coordinate services.
• Recognize and appropriately escalate urgent patient concerns to clinical staff.

Required profile

• High School Diploma, GED or equivalent.
• At least one year of experience in a health‑care or service‑oriented role.
• Excellent oral and written communication skills and ability to follow written and verbal instructions.
• Successful completion of UAMS PCT and PSC courses.
• Completion of UAMS‑sponsored conflict management training within six months of hire.

Required skills

• Use of electronic medical record and scheduling systems.
• Processing of payments and handling of financial information.

What we offer

• Medical, dental and vision insurance for qualifying staff and families.
• Holiday, vacation and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement plan with up to 10% matched contribution.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts and concierge prescription delivery on campus.