IT Service Desk Technician I

About the role

The IT Service Desk Technician I provides on‑site and remote technical support for multiple office locations across the TEAM Services Group portfolio. This non‑exempt position handles Level 1 issues, coordinates with Managed Service Providers, and ensures technology operations run smoothly.

Key responsibilities

• Travel to office sites to deliver hands‑on support for relocations, new setups, and closures.
• Troubleshoot and resolve hardware, software, and network problems; perform computer break‑fixes.
• Assist with onboarding and off‑boarding, including account creation, equipment configuration, and employee orientation.
• Maintain and track inventory of workstations, laptops, mobile devices, and other IT assets.
• Create and update knowledge‑base articles and technical documentation.
• Coordinate IT logistics, support tickets, and project‑related activities.

Required profile

• Ability to work independently while prioritising tasks under supervision.
• Willingness to travel between office locations as needed.
• Strong communication skills for interacting with end users and vendors.
• Non‑exempt status with capacity to handle Level 1 technical issues.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Workstation, laptop, and mobile device setup
• Inventory management and tracking
• Knowledge‑base article creation