Intake and Reception Specialist

About the role

Job Duck is looking for a bilingual Intake and Reception Specialist to be the first point of contact for prospective and existing clients. This remote, full‑time position works Monday‑Friday, 9 AM‑6 PM EST, and focuses on delivering professional, courteous service while managing client intake and scheduling.

Key responsibilities

• Answer and manage inbound daytime phone calls, acting as the primary receptionist.
• Gather, document, and enter accurate client information into CRM systems.
• Schedule appointments, manage calendars, and coordinate with the remote team.
• Maintain positive client relationships and ensure a smooth intake experience.
• Support general administrative tasks as needed.

Required profile

• Native or fluent Spanish speaker with strong English communication skills.
• Experience in administrative or intake workflows.
• Comfortable handling a moderate volume of daily calls.
• Ability to work independently in a quiet, distraction‑free remote environment.

Required skills

• Proficiency with CRM systems such as Lawmatics and Clio Manage.
• Experience using VoIP platforms like Zoom Phone.
• Strong command of the Microsoft Office Suite.

What we offer

• Monthly compensation ranging from $1,142 to $1,220 USD.
• Paid time off, parental leave, and referral bonuses.
• 100% remote, long‑term career opportunity with professional development support.
• Inclusive, award‑winning company culture.