Help Desk (Level 1 Support) Technician

About the role

The Help Desk Technician (Level 1) provides first‑line technical assistance to end users in a corporate environment. You will install, maintain, and troubleshoot desktop, laptop, mobile, and peripheral devices while ensuring assets are accurately tracked.

Key responsibilities

• Install, configure, repair, and perform preventative maintenance on desktops, laptops, printers, and related peripherals.
• Provide first‑line support for hardware, software, printer, and network connectivity issues.
• Troubleshoot failures, apply OS patches, upgrades, and security updates.
• Perform imaging and deployment of standardized desktop and laptop environments.
• Maintain physical and logical inventory of PC assets and manage printer supplies.
• Collaborate with Network Administrators, IT Analysts, and third‑party vendors to resolve escalated issues.
• Document support activities, asset changes, and resolutions.

Required profile

• Associate degree in IT, Computer Science, or related field (preferred).
• Minimum 2 years of Level I IT support experience.
• Strong written and verbal communication skills.
• Ability to work independently in a fast‑paced environment.

Required skills

• PC hardware and software architecture.
• Windows 10 and Windows 11.
• macOS.
• Android and iOS devices.
• Active Directory.
• Desktop imaging and deployment processes.
• Help‑desk ticketing systems.
• Networking fundamentals and connectivity troubleshooting.