Bilingual Call Center Representative (Spanish Preferred)

About the role

Join a leading fitness brand as a Bilingual Call Center Representative, where you will engage prospective members through outbound calls. This full‑time position focuses on delivering excellent customer service while promoting gym memberships and related services.

Key responsibilities

• Make outbound calls to potential customers using provided leads.
• Engage customers in conversation to understand their fitness needs and preferences.
• Present and promote 24 Hour Fitness products and services over the phone.
• Provide accurate information, answer inquiries, and address concerns.
• Utilize effective communication and negotiation techniques to close sales.
• Update customer records in the sales software (e.g., Salesforce).
• Consistently meet or exceed established sales targets.
• Collaborate with team members to achieve overall call‑center goals.

Required profile

• Excellent communication and interpersonal abilities.
• Strong sales aptitude with persuasive influence.
• Ability to work well under pressure in a fast‑paced environment.
• Detail‑oriented with good organizational skills.
• High school diploma or equivalent.

Required skills

• Experience with Salesforce or similar CRM software.

What we offer

• Paid time off, medical and dental coverage.
• 401(k) plan with employer match.
• Free gym membership and discounts on products and personal training.
• Employee Resource Groups for community engagement.