Administrative Assistant – Immigration Legal Services

About the role

The International Rescue Committee is seeking an Administrative Assistant to support its Immigration Legal Services team in Baltimore. You will be the primary point of contact for clients, handling intake, scheduling, and communication while ensuring accurate record‑keeping in a fast‑paced humanitarian environment.

Key responsibilities

• Maintain up‑to‑date knowledge of IRC Baltimore’s case acceptance policies and eligibility criteria.
• Conduct preliminary screenings for walk‑in clients to determine program eligibility and manage wait‑list placement.
• Schedule appointments for clients with legal assistants, representatives, and attorneys; send reminder texts and calls.
• Maintain a detailed, accurate database of client information, including biographic and contact data.
• Answer phone calls, emails, and texts, resolve routine client inquiries, and log all communications in the case‑management software.
• Track service inquiries and compile data on walk‑in volume, referral sources, wait‑list times, and requested services.
• Open, log, and file all incoming USCIS/NVC correspondence for immigration programs.

Required profile

• Strong attention to detail and ability to capture accurate client information.
• Excellent communication skills, both written and verbal, for interacting with diverse client populations.
• Ability to work independently and collaboratively in a high‑volume, deadline‑driven environment.
• Familiarity with immigration processes and U.S. Citizenship and Immigration Services (USCIS) terminology is a plus.

Required skills

• Proficiency with case‑management software for data entry and tracking.