Workforce Absence Director Operations

About the role

Sedgwick is hiring a Workforce Absence Director Operations for its Irving, Texas center of excellence. The role covers the technical and operational functions of assigned offices, including staffing, training, budget preparation and profit and loss management, with direct responsibility for 50 to 99 colleagues. Teams work onsite and hybrid, and candidates must live near the Irving office.

Key responsibilities

• Manage overall operations for all assigned locations and offices, ensuring compliance with company standards, claims management service standards, state regulations and client service requirements.
• Establish business plans with goals and objectives for the partnership and locations, and monitor management reports on partner and office performance.
• Coordinate sales and client service efforts and support the organization's quality programs.
• Apply company personnel policies, interview and hire colleagues, and develop and review their performance plans.
• Provide leadership, guidance and motivation to colleagues, and perform other duties as assigned.

Required profile

• Bachelor's degree from an accredited college or university preferred; CPCU, ARM, AIM and/or AIC certifications preferred.
• 10 years of related experience, including 7 years of claims management experience and 4 years of supervisory experience.
• Licenses as required.

Required skills

• Strong technical claims knowledge.
• Microsoft Office and PC literacy.
• Excellent oral and written communication, presentation, negotiation and analytical skills.
• Leadership, management and teamwork abilities.

What we offer

• Starting pay of $110,000 to $130,000 USD annually for this role.
• Benefits including medical, dental, vision, 401k and matching, PTO, disability and life insurance, and employee assistance.