Workday Team Lead

About the role

Auxis is looking for a Workday Team Lead to own day-to-day Workday application support for a Grant Thornton US Workday team that is moving its support work from US-based consultants to Auxis. This is the first role in Auxis's new Business Application Support area, starting with Workday. The Team Lead leads the Workday System Administrators, sets standards, delivers consistent high-quality service and acts as the main point of contact for the client, with a scope similar to a Service Delivery Manager for the Workday service.

Key responsibilities

• Lead, coach and develop the Workday System Administrators, set priorities, assign work and review quality and performance.
• Serve as the primary point of contact for the client's Workday stakeholders, presenting service status, performance and priorities to client leadership.
• Own day-to-day Workday support delivery, including incidents, service requests and change requests, within agreed service levels.
• Lead the transition of Workday support from the client's current US-based consultants, including knowledge transfer, documentation and a controlled handover.
• Oversee Workday configuration and maintenance, including business processes, security roles and domains, calculated fields, reports, dashboards and EIB-based data loads.
• Plan and coordinate Workday release and update cycles, including impact analysis, regression testing and tenant management across environments.
• Own SLA and KPI measurement and reporting, and establish support standards such as runbooks, configuration documentation and knowledge articles.
• Ensure change control, access management and approvals are followed and traceable, and support audits and compliance.
• Escalate complex issues, drive continuous improvement and automation, and participate in hiring and onboarding.

Required profile

• Bachelor's degree in IT, computer science, information systems, business administration or a related field, or equivalent professional experience.
• 5+ years of hands-on Workday experience in support (AMS) or implementation, covering configuration, reporting and EIB.
• At least 2 years leading, supervising or mentoring a team of technical or functional resources.
• Demonstrated experience as a client-facing lead presenting service performance to client or executive stakeholders.
• Strong analytical and problem-solving skills, and excellent English communication (C1 or equivalent).

Required skills

• Working knowledge of Workday security, business process configuration and change control in production.
• Support and ITSM practices, including incident, request and change management, and SLA/KPI reporting.
• Preferred: Workday certification (HCM, Financials or Reporting), experience in a managed services or outsourced delivery environment, experience taking over support from a consultant, Workday integrations (Core Connectors, Studio), ServiceNow or ITIL Foundation, bilingual English/Spanish.