Wholesale Customer Service Assistant

About the role

We are looking for a detail‑oriented Wholesale Customer Service Assistant to support our growing wholesale operations. You will act as a liaison between customers, 3PL partners, and internal teams to ensure smooth order processing, returns, and shipping.

Key responsibilities

• Process credit memos, return authorizations, and generate UPS/DHL return labels.
• Maintain weekly damage reports and communicate with 3PLs to resolve shipping issues.
• Send commercial invoices from NetSuite to the Hong Kong warehouse and release orders to 3PL facilities.
• Upload images to EMS reports, complete shipping documents, and verify sales orders against purchase orders.
• Order tickets for EDI customers each season and upload UPCs into the GXS catalog.
• Assist Account Executives with administrative tasks such as adding imagery, creating linesheets, and preparing account presentations.
• Fill copy templates with EAN codes, pricing, composition, and other required information for buyer accounts.

Required profile

• 1‑3 years of customer service experience, preferably in wholesale or apparel.
• Bachelor’s degree in business or related field, or equivalent work experience.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

Required skills

• Familiarity with NetSuite.
• Experience with GXS Catalog.
• Proficiency in Excel and Microsoft Office suite.

What we offer

• Medical, dental, vision, and dependent coverage.
• 401(k) with company match.
• Life, pet, and PTO insurance.
• Paid sick leave and clothing allowance.