Water Restoration Technician

About the role

ServiceMaster Restore 1569 in Indianapolis is looking for a full-time Water Restoration Technician. The technician monitors, inspects and completes water restoration jobs, ensuring drying, demolition and other restoration activities are finished, and prepares documentation for insurance reimbursement.

Key responsibilities

• Retrieve work orders, check routes, load equipment and supplies on the truck and arrive at the job site
• Complete assigned jobs following company processes with quality control
• Perform water damage repairs including water extraction, pack-out of contents, removal and disposal of non-salvageable materials, and light construction and demolition as directed by the supervisor
• Handle equipment, supplies, vehicles and products properly, report malfunctions or damage, and inspect completed jobs
• Monitor daily water jobs for residential and commercial customers, adjust drying plans based on meter readings, and obtain customer signatures and request payment when necessary
• Resolve customer issues and communicate them with the supervisor and key staff
• Prepare notes, photos and documents according to company policy to support insurance reimbursement

Required profile

• High school graduate or equivalent
• Experience in restoration or construction not required but preferred
• Valid driver's license and satisfactory driving record
• Good verbal and written communication and customer service skills
• Ability to prioritize activities and meet deadlines
• Physical ability to lift up to 70 pounds, stand and walk for long periods, and use respirators that seal to the face

Required skills

• Mobile software for entering data
• Reading and following product label instructions
• Certifications are not required but preferred: WTR (Water Damage Restoration Technician) and ASD (Applied Structural Drying Technician)

What we offer

• Pay of $18.00 to $22.00 per hour depending on experience and active certifications
• Bonus based on performance, competitive salary, employee discounts and free uniforms
• Paid time off, training and development, wellness resources and opportunity for advancement