Warranty Management & Quality Consultant – Global Network
accenture · San Jose
Job description
About the role
Join Accenture's Smart Aftersales Service practice to help global organizations transform their warranty and quality management capabilities. You will work on consulting and digital transformation engagements that improve customer satisfaction, product reliability and operational performance.
Key responsibilities
- Support warranty and quality transformation initiatives across multiple industries.
- Design, optimize and implement warranty management processes.
- Analyze claims, quality issues and performance trends to drive improvements.
- Facilitate root‑cause analysis, CAPA, 8D, RCA and quality improvement programs.
- Conduct requirements gathering, process design and solution implementation.
- Lead client workshops and stakeholder discussions.
Required profile
- Advanced English proficiency.
- University degree.
- 2–20 years of experience in warranty, quality, aftersales or product quality, depending on seniority level.
- Experience in automotive, aerospace & defense, industrial equipment, semiconductor, consumer electronics, medical devices, high‑tech manufacturing or mobility sectors.
Required skills
- CAPA, 8D, RCA, FMEA, Lean Six Sigma methodologies.
- SAP Warranty and SAP QMS.
- Siemens Teamcenter, PTC Windchill.
- Salesforce, ServiceNow, Oracle, Microsoft D365.
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accenture
San Jose