Warehouse Operations Manager

About the role

True Classic is seeking a hands‑on Warehouse Operations Manager to serve as the on‑site voice in Dallas. You will bridge internal teams with our 4PL partner, providing real‑time operational intelligence and ensuring that kitting, bundling, planogram build‑outs, transfer orders and freight shipments are executed flawlessly.

Key responsibilities

• Maintain daily visibility of kitting, bundling, planogram (POG) build‑outs, pallet staging and outbound freight readiness at the ShipBob DFW14 hub.
• Conduct spot‑checks on inventory accuracy, carton labeling, product quality and order completeness before shipments leave the facility.
• Monitor, flag and resolve exceptions such as orders on hold, kitting delays, mislabeled cartons or missing inventory in real time.
• Collaborate 50% of the time with Roadshow, Inline Wholesale and DTC Returns teams to ensure timely pick‑ups, EDI order fulfillment, quality grading and reverse‑logistics processes.
• Produce a daily end‑of‑day status summary covering shipped items, work in progress, blockers and upcoming tasks, and communicate floor‑level realities to leadership.

Required profile

• Proven experience working directly on the warehouse floor with a strong operational mindset.
• Leadership instincts and the ability to act as the primary on‑site presence for a 4PL partnership.
• Excellent attention to detail and the capacity to translate operational data into clear reports.

Required skills

• Hands‑on experience with NetSuite.
• Familiarity with ShipBob’s Warehouse Management System (WMS).
• Understanding of EDI order processing.