VP, Product Delivery & Growth - AI

About the role

PointClickCare, a privately held health technology company serving over 30,000 provider organizations, is hiring a VP, Product Delivery & Growth for its AI portfolio. The role leads the Outbound Product Management function, which bridges customer relationships, go-to-market execution and product direction, and is remote and hybrid across the US and Canada. Travel to the Mississauga and/or Salt Lake City offices is expected for onboarding, team events and annual meetings.

Key responsibilities

• Own the go-to-market strategy for the portfolio from launch through scale, setting adoption and revenue targets with Sales and Revenue Operations.
• Lead pricing, packaging and monetization for new and AI-enabled capabilities, including usage-based pricing, tiered access and enterprise licensing.
• Partner with inbound Product Management to shape portfolio direction and serve as the commercial voice in trade-off decisions.
• Build executive relationships with SNF, payer, practitioner and acute accounts and lead beta and co-development programs.
• Lead and grow the Outbound Product Management function, hiring, coaching and developing leaders.
• Define and track portfolio KPIs, run competitive analysis and customer research, and support responsible deployment of AI features with legal, compliance and governance teams.

Required profile

• 12+ years in product management, product marketing or product growth, including 5+ years leading teams at director level or above.
• Demonstrated ownership of go-to-market strategy for a multi-product portfolio with accountability for adoption and revenue outcomes.
• Proven success building commercial models for SaaS and AI-enabled products, with fluency in ARR, NRR, CAC, LTV and churn.
• Ability to influence senior leaders across Sales, Customer Success, Revenue Operations, Pricing and Professional Services.
• Experience hiring, developing and scaling teams through organizational change.
• Willingness to travel regularly to customer sites and industry events.

Preferred experience

• Background in post-acute care, senior care or payer-provider collaboration.
• Experience launching AI-enabled products such as generative AI, large language models and agentic capabilities.
• Familiarity with interoperability, care transitions and referral and authorization workflows.

What we offer

• Base salary plus bonus and benefits, non-overtime eligible.
• Retirement plan matching (RRSP and 401K).
• Flexible paid time off, lifestyle/wellness spending account and parental and caregiver leave.
• Fertility and adoption support, employee assistance program, learning programs and recognition.