VMO Manager - Vendor Management Office

About the role

Sedgwick is hiring a VMO Manager to establish and run the vendor management office within Technology, optimizing outcomes from Managed Services Providers (MSPs). The role drives governance, performance management, program health and KPI alignment across all MSP engagements, ensuring service excellence, contractual compliance, value realization and risk mitigation. It works with Technology, Security, Finance, Procurement, Legal and business leaders.

Key responsibilities

• Design and operate the VMO governance framework for MSPs, including cadence, artifacts and decision rights (QBR/MBR, contract and risk reviews, improvement plans)
• Set up standardized vendor playbooks covering SLAs/XLAs, KPIs, escalation paths, RACI and performance scorecards
• Maintain a central repository of contracts, SOWs, amendments, obligations and renewal calendars aligned to enterprise procurement and legal policies
• Drive compliance with regulatory, security and data privacy requirements (SOC 2, ISO 27001, GDPR/CCPA where applicable) with Security, Risk and Legal
• Create and manage a portfolio view of MSP engagements, including status, risks, dependencies, financials and outcomes
• Facilitate prioritization of innovation backlogs, run retrospectives and monitor program health
• Drive transition and transformation governance for new MSPs or scope changes, and quantify value realization
• Act as the main point of accountability for vendor performance, support executive-level vendor engagement and negotiate with vendors
• Partner with IT leaders, Finance/Procurement and Legal on contracts, budgets and outcomes
• Define data standards and reporting, own or influence the VMO tooling (e.g. ServiceNow, vendor scorecards, BI/analytics), automate SLA tracking, reporting and invoice validation, and build dashboards

Required profile

• Bachelor's degree in Information Technology, Business or a related field; MBA or equivalent preferred
• 8+ years in vendor management, service delivery management, IT operations or sourcing within a Technology organization
• Clear thinking, judgment, problem-solving and analysis, ability to handle stress and multiple priorities, and attention to detail
• Keyboarding and travel as required