Virtual Patient Concierge

About the role

We are looking for a Virtual Patient Concierge & Care Coordinator to provide high‑touch support for a boutique private practice specializing in aesthetics, functional medicine and sexual health. The role is fully remote, serving patients from inquiry through appointment completion.

Key responsibilities

• Serve as the first point of contact for calls, texts, emails and portal messages, delivering concierge‑level patient support.
• Schedule, confirm, reschedule and manage appointments, including intake, consents and documentation.
• Use Symplast (EMR/CRM) to manage patient records, bookings, communications and workflows.
• Maintain provider calendars, ensure correct provider assignment and route portal messages appropriately.
• Set reminders, track labs, follow‑ups and treatment requirements, and prepare daily schedules with pre‑visit instructions.
• Tri­age post‑procedure and urgent messages, escalating to the clinical team per protocol.
• Maintain accurate EMR/CRM documentation while ensuring strict HIPAA compliance and patient confidentiality.
• Contribute to SOPs and the practice knowledge base, collaborating with the founder and clinical team on workflow improvements.

Required profile

• 2+ years of experience in patient coordination, medical front office, care navigation or concierge healthcare support within aesthetics, dermatology, urology/sexual health, plastic surgery or functional medicine.
• Hands‑on experience managing appointments, EMR workflows and patient communications in a medical environment.
• Strong verbal and written English communication skills with a professional phone presence.
• Comfort discussing sensitive sexual health topics using accurate clinical terminology.
• Exceptional attention to detail, organization and ability to work independently in a fully remote setting.

Required skills

• Symplast EMR/CRM (or comparable EMR/CRM platforms).
• VoIP/call management systems and secure messaging tools.
• Google Workspace or Microsoft 365 for documentation and scheduling.
• Strong calendar management and digital organization skills.

What we offer

• Competitive full‑time pay ranging from R14,000‑R17,500 ZAR ($935‑$1110) depending on experience.
• Consistent hours, predictable workload and fully remote work with long‑term growth potential.
• Direct collaboration with the founder and clinical team, making a real impact.
• Supportive, inclusive environment and opportunity to grow alongside a high‑touch concierge‑style practice.