Virtual Assistant (Remote)

About the role

Story Time Chess, an award‑winning early education company, is seeking a reliable Virtual Assistant to support its chess club operations. The role combines customer service, family communication, scheduling, enrollment support, sales follow‑up, record‑keeping, inventory tracking, and general administrative assistance.

Key responsibilities

• Monitor and respond to club email enquiries professionally and warmly.
• Assist families with class schedules, enrolment, policies, and upcoming programs.
• Send reminders, confirmations, and follow‑ups to improve family engagement.
• Follow up with interested families, trial participants, and waitlisted customers.
• Support sales follow‑up for class and camp enrolments.
• Coordinate trial bookings, class changes, cancellations, and makeup requests.
• Maintain accurate customer records, rosters, attendance logs, and enrolment information.
• Support onsite staff by ensuring required materials and information are available.
• Maintain inventory records and track supplies that need replacement or ordering.
• Use CRM, scheduling, inventory management, and Monday.com systems.

Required profile

• Highly organized, detail‑oriented, and reliable with strong follow‑through.
• Excellent written English communication skills.
• Professional and customer‑focused communication style.
• Comfortable communicating with families and parents by email.
• Ability to learn and manage multiple software systems.
• Self‑motivated and capable of working independently in a remote environment.
• Experience with scheduling, CRM systems, or administrative support is preferred.
• Strong knowledge of customer service, family communication, remote administration, scheduling, CRM tools, inventory management, and digital workplace platforms.

Required skills

• CRM systems
• Monday.com