Virtual Admissions Coordinator – Substance Use Treatment

About the role

Principles Recovery Center is seeking a remote Virtual Admissions Coordinator to manage the intake pipeline for adults seeking substance use disorder and co‑occurring mental health treatment. The role involves compassionate communication, strong follow‑through, and independent management of admissions activities.

Key responsibilities

• Manage inbound admissions calls, inquiries, and referrals.
• Conduct initial screenings and coordinate intake documentation.
• Educate prospective clients and families on PHP/IOP treatment options.
• Coordinate assessments, admission dates, and intake logistics.
• Maintain consistent lead follow‑up and support admissions conversion.
• Track admissions activity, referrals, and client records in CRM/EMR systems.
• Collaborate with clinical and operations teams to support census goals.
• Maintain accurate, HIPAA‑compliant documentation.

Required profile

• Experience in SUD admissions, behavioral health intake, or addiction treatment coordination.
• Knowledge of substance use treatment and PHP/IOP levels of care.
• Experience with admissions pipelines, lead management, and client follow‑up.
• Strong phone communication, organization, and ability to work independently remote.
• Bilingual English/Spanish is preferred.

Required skills

• Proficiency with CRM/EMR systems.
• Experience with KIPU or similar behavioral health EMR platforms.