Virtual Admissions Coordinator – Adolescent Mental Health & Substance Use Treatment
Adolescent Wellness Academy
Job description
About the role
We are expanding our team and looking for compassionate Virtual Admissions Coordinators to guide callers through the first steps of mental health and substance‑use treatment. The role is fully remote, full‑time, and supports our adolescent and adult programs.
Key responsibilities
- Answer inbound calls, inquiries, and referrals from clients, families, and providers.
- Screen callers for program fit and explain PHP and IOP services in clear, caring language.
- Verify insurance, coordinate assessments, intake dates, and required paperwork.
- Follow up consistently until each caller is scheduled or appropriately referred.
- Track every lead in our CRM and EMR systems, ensuring HIPAA‑compliant accuracy.
Required profile
- Admissions or intake experience in behavioral health or substance‑use treatment.
- Remote work experience with the ability to manage your own pipeline.
- Warm, confident phone presence with strong follow‑through.
- Comfort using CRM and EMR systems.
Required skills
- Experience with Kipu software (strongly preferred).
- Insurance verification experience.
- Bilingual English and Spanish (preferred).
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Adolescent Wellness Academy