Travel Assistant

About the role

The Travel Assistant supports the Passport and Visa Services Team within the United Nations Secretariat, ensuring smooth processing of travel documents and visa requirements for staff and officials. This full‑time position is based at UN Headquarters in New York and reports to the unit supervisor under the Programme Management Officer.

Key responsibilities

• Review and process authorized requests for UN travel documents and visas submitted by various administrative and executive offices.
• Verify supporting documentation for completeness, accuracy, validity, and compliance with UN rules, host‑country guidelines, and foreign visa issuance requirements.
• Advise staff and travelers on travel documentation and visa requirements, providing guidance on official travel policies and procedures.
• Review host‑country reports, reconcile variances with host‑country authorities and internal offices.
• Maintain the visa‑requirements database and coordinate with contracted messengers for document delivery to embassies and consulates in the New York City area.
• Compile statistical reports on team activities and perform ad‑hoc duties as required.

Required profile

• Professionalism with solid knowledge of UN travel policies, visa requirements of Member States, and host‑country guidelines.
• Ability to identify, analyze, coordinate, and resolve issues related to travel documentation and visa processing.
• Strong attention to detail and accuracy in reviewing documentation.

Required skills