Towing Operations Manager

About the role

Global Pacific Support is looking for a highly organized Towing Operations Manager to lead and optimise all aspects of its towing services. The role combines strategic planning, team leadership, and hands‑on operational oversight to ensure safe, efficient, and customer‑focused service delivery.

Key responsibilities

• Plan, coordinate, and oversee daily towing operations to guarantee timely, high‑quality service.
• Manage and supervise towing personnel, including drivers, dispatchers, and support staff.
• Develop and implement operational policies and procedures that improve efficiency and safety.
• Monitor fleet maintenance, ensuring vehicles are serviced and compliant with safety standards.
• Collaborate with other departments to optimise resource allocation and service delivery.
• Handle customer complaints and inquiries professionally to maintain satisfaction.
• Prepare and analyse reports on operational performance, costs, and productivity.
• Ensure compliance with local, state, and federal towing regulations.
• Recruit, hire, and train new towing personnel as needed.
• Stay updated on industry trends and technologies to enhance operational effectiveness.

Required profile

• Proven experience in towing operations management or a comparable leadership role.
• Strong knowledge of towing industry regulations, safety standards, and best practices.
• Excellent leadership, organisational, and problem‑solving abilities.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Valid driver’s license with a clean driving record.
• Flexibility to work varied hours, including on‑call as necessary.

Required skills

• Proficiency with dispatch and fleet management software.
• Experience in budgeting, reporting and performance analysis.