Tooling Services Order Specialist

About the role

As a Tooling Services Order Specialist you will be the primary point of contact for customers in the Americas regarding tool lease, sale and repair services. You will work within the Satair division of Airbus, supporting airlines and suppliers to keep aircraft operating efficiently.

Key responsibilities

• Process tool‑lease quotations and orders, ensuring timely communication of order status to customers.
• Manage end‑to‑end tool sales, coordinating between suppliers, internal teams and customers, and handling returns and warranty claims.
• Generate and distribute order status reports for both customers and internal stakeholders.
• Collaborate with local repair shops and internal teams to schedule repairs, recertifications and optimise tool availability.
• Report on tool inventory, lease returns and recertification status, and drive corrective actions for missed opportunities.

Required profile

• Associate degree or equivalent education.
• Strong organizational skills with the ability to manage multiple orders simultaneously.
• Excellent written and verbal communication skills to interact with customers and internal teams.

Required skills