This job is no longer available
This job expired on 04/08/2026. It no longer accepts applications.
Tier 1 IT Support Technician (Remote)
Inceed · Denver
Job description
About the role
We are seeking a Tier 1 IT Support Technician to provide remote technical assistance, handle POS and network issues, and ensure smooth operations for our clients. This full‑time remote position offers the chance to work with a dynamic team that values innovation and growth.
Key responsibilities
- Provide technical support to users remotely
- Assist with POS systems and pen‑pad issues
- Resolve network and printer problems
- Log and escalate tickets as needed
- Collaborate with Tier 2 support for complex issues
- Follow documentation for troubleshooting
Required profile
- Basic experience with computers
- CompTIA+ certification or equivalent
- Strong communication skills
- Reliability in logging and escalating tickets
Required skills
- CompTIA+ certification
- POS system support
- Network troubleshooting
- Printer troubleshooting
- Ticketing system usage
What we offer
- Competitive hourly rate of $20‑$24
- Three medical health insurance plans, dental and vision coverage
- Voluntary and long‑term disability insurance
- Paid time off, 401(k) and holiday pay
- Weekly direct deposit or pay‑card deposit
- Remote work with schedule Thursday‑Monday 8‑5
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Inceed
Denver