Telecommunicator Specialist – Public Safety 9‑1‑1 Center

About the role

The Illinois State Police Division of Statewide 9‑1‑1 is seeking a detail‑oriented Telecommunicator Specialist to operate a multi‑channel trunked radio network, handle emergency and non‑emergency calls, and support public safety communications.

Key responsibilities

• Operate a multi‑channel trunked radio system to receive, monitor, and transmit critical information for law enforcement and emergency operations.
• Answer and respond to emergency, non‑emergency, and 9‑1‑1 calls from the public using a multi‑terminal console.
• Monitor Doppler weather data via the National Weather System EmNet platform and relay weather‑related information to the National Weather Service through NAWAS.
• Utilize multiple databases and messaging systems to relay communications between mobile units and base stations.

Required profile

• Strong attention to detail and service‑focused mindset.
• Ability to work in a fast‑paced, high‑stress environment while maintaining accurate information flow.

Required skills

• Proficiency with multi‑channel trunked radio communications.
• Experience handling 9‑1‑1 emergency call operations.
• Familiarity with National Weather System EmNet platform and NAWAS reporting.

What we offer

• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension plan, deferred compensation, and other pre‑tax benefit programs.
• Paid sick days, vacation days, personal days, and state holidays.