Technology Adoption Specialist

About the role

Booz Allen is looking for a Technology Adoption Specialist in Chantilly to help an organization integrate new digital tools into its workflows. The specialist guides onboarding, training, change management and user support so that employees fully adopt the technology, improving productivity, user experience and the success of digital transformation initiatives.

Key responsibilities

• Create change management plans that streamline new workflows and minimize friction during implementation.
• Design and deliver training, self-service knowledge bases and guided walkthroughs to accelerate adoption.
• Provide expertise to stakeholders so they successfully adopt technology solutions and maximize their value.

Required profile

• 5+ years of experience in IT change management or technology adoption.
• 3+ years of experience supporting the intelligence community.
• Experience developing technical user guides and job aids, and delivering technical training.
• TS/SCI clearance with a polygraph; applicants are subject to a security investigation and must meet eligibility requirements for classified information access.
• Bachelor's degree.

Required skills

• Knowledge of ITIL processes and management.
• Knowledge of knowledge management practices.
• Nice to have: Agile methodology, requirements management and JIRA, or a similar RTM platform; ServiceNow HRSD; ITIL 4 Foundation certification or higher; excellent communication, presentation, problem-solving and critical thinking skills.

What we offer

• Projected annual salary range of $86,800 to $198,000 depending on location, qualifications and experience.
• Health, life, disability, financial and retirement benefits, paid leave, professional development, tuition assistance, work-life programs and dependent care (for full-time and part-time employees working at least 20 hours per week).
• A recognition awards program for exceptional performance.