Technical Support Specialist – Bilingual French

About the role

We are looking for a bilingual French Technical Support Specialist to join Geotab’s global support team. In this role you will provide expert assistance to customers and partners, diagnosing and resolving complex hardware and software issues related to Geotab’s IoT fleet management solutions.

Key responsibilities

• Handle support cases from initial contact through resolution, documenting each step.
• Troubleshoot and resolve issues with GO devices, the MyGeotab platform, and integrated partner technologies such as cameras and keyless systems.
• Escalate complex problems to internal technical teams and collaborate on solutions.
• Maintain detailed knowledge base articles and contribute to 24/7 support operations.
• Communicate technical information clearly to users with varying technical backgrounds.

Required profile

• Fluent in French and English, both written and spoken.
• Strong customer‑focused attitude with excellent communication and problem‑solving skills.
• Ability to work independently in a fast‑paced, ever‑changing environment.

Required skills

• Experience troubleshooting hardware and software issues.
• Knowledge of Geotab GO devices and the MyGeotab platform.
• Familiarity with integrated technologies such as vehicle cameras and keyless entry systems.

What we offer

• Opportunities to innovate within a leading IoT and connected transportation company.
• Comprehensive benefits and an inclusive, fun work culture.
• Potential for career growth and professional development.