Technical Program Manager - Data Migration (8-Month Contract)

About the role

PointClickCare, a health tech company serving over 30,000 provider organizations, is hiring a Technical Program Manager for its Technical Services team on an 8-month contract. You will manage project scheduling, capacity planning, delivery governance and go-live readiness for Data Migration initiatives, working with Sales, Project Managers, Customer Success Managers, Resource Management, customers and technical delivery teams. The role reports to the Sr Manager, Technical Services.

Remote roles involve occasional travel to the Mississauga and/or Salt Lake City offices for onboarding, team events and meetings; hybrid roles require living within commuting distance of the listed office. The company uses AI tools in daily workflows and expects candidates to understand governance, security, compliance, data privacy and responsible AI practices.

Key responsibilities

• Understand customer requirements, technical dependencies and Data Migration delivery processes.
• Serve as the main interface between Sales, Project Managers, Resource Management and delivery teams for project intake, scheduling, prioritization and delivery coordination.
• Manage project demand, resource forecasting and capacity planning to balance workload and commitments.
• Coordinate Data Migration go-live readiness and execution with Project Managers and technical teams.
• Monitor project portfolios, identify risks, issues and dependencies, and drive mitigation and escalation.
• Maintain project requests, schedules, dashboards, metrics, templates and documentation.
• Lead post-project reviews, root cause analysis and continuous improvement.
• Evaluate and support AI-powered tools, AI agents, copilots and intelligent automation for scheduling, reporting and capacity planning.

Required profile

• Experience in Technical Program Management, Project Management, Operations Management or a related discipline.
• Demonstrated experience managing schedules, delivery commitments, stakeholder communications and competing priorities in a customer-facing environment.
• Experience in production, SaaS, healthcare technology or customer delivery environments.
• Strong analytical, problem-solving, communication, negotiation and stakeholder management skills.

Required skills

• Capacity planning, resource forecasting, workload management and operational metrics.
• Data migration methodologies, ETL processes, data integration and systems design.
• Project and operational tools such as JIRA, Kimble, Smartsheet or Confluence.
• Generative AI, AI copilots, intelligent automation, workflow automation, prompt engineering and AI governance.
• Nice to have: PMP, Agile, Scrum certification; healthcare technology experience (EHR, EMR, pharmacy, clinical systems); Microsoft Copilot, Power Platform, Azure AI, Databricks.