Technical Operations Specialist

About the role

The Technical Operations Specialist supports Rune’s Mission Success organization by testing new software releases, preparing deployment packages, training users, and assisting with software and hardware deployments at customer sites. The role blends QA, field support, and user training for mission‑critical logistics software used by military units.

Key responsibilities

• Validate new software releases, execute end‑to‑end scenarios, and identify bugs or workflow gaps.
• Prepare and deliver deployment packages, including software, hardware, documentation, and training materials.
• Provide hands‑on technical support for software and hardware in forward‑deployed environments, including installation, configuration, troubleshooting, and maintenance.
• Develop and deliver training materials and sessions for military users in virtual, classroom, and field settings.
• Capture user feedback during training and deployments and translate it into actionable product observations.

Required profile

• 1‑4 years of hands‑on technical experience (help desk, field service, systems administration, or military signal/automation/logistics roles).
• Ability to work onsite in Rosslyn, VA and travel to customer sites and field events.
• Active U.S. Secret security clearance.
• Strong attention to detail and ability to work through complex software workflows.
• Excellent communication skills with military users and non‑technical stakeholders.

Required skills

• Basic understanding of computer hardware components (CPU, RAM, storage, cables, peripherals).
• Proficiency with Windows and Linux operating systems and command‑line navigation.
• Fundamental networking concepts (TCP/IP, Ethernet, IP addressing, connectivity troubleshooting, basic network configuration).
• Experience with installation, configuration, and maintenance of software and hardware systems.
• Ability to develop training materials and conduct technical training sessions.

What we offer

• Comprehensive medical, dental, and vision coverage fully paid for employees.
• Competitive equity grants and 401(k) retirement plan.
• Generous paid time off and holiday shutdown in December.
• Supportive leave programs for military service, medical events, and parental leave.
• On‑site gym access and commuter benefits.