Technical Account Manager

About the role

Harmony is seeking a Technical Account Manager to own the post‑sale technical relationship with its enterprise customers. You will ensure the platform operates smoothly, drive product adoption, and serve as the trusted technical point of contact for any issues.

Key responsibilities

• Own the ongoing relationship with a portfolio of customers as their primary technical contact.
• Drive product adoption and usage, helping customers realize full value and discover new capabilities.
• Monitor customer health proactively, track engagement patterns, flag risks early, and intervene before issues grow.
• Troubleshoot technical problems across the platform, including configuration, integration errors, and unexpected behavior.
• Reproduce, document, and escalate bugs to Engineering with clear steps and context.
• Help build internal infrastructure for customer experience, including tools, systems, and processes.
• Create dashboards, reports, and internal tooling to track health, support trends, and account metrics.
• Maintain internal documentation, runbooks, and knowledge‑base articles.
• Collaborate with Solution Engineering during onboarding and implementation to ensure continuity.
• Surface customer feedback to Product and Engineering to influence the roadmap.

Required profile

• 2+ years of experience in technical account management, customer success, solutions consulting, support engineering, or a related customer‑facing technical role.
• Strong technical foundation, comfortable working with APIs and integration tasks.

Required skills

• APIs
• Integration
• Configuration