Team Leader - Telesales
ECCO Gulf Majorel Qatar
Job description
About the role
The Team Leader – Telesales will supervise daily tele‑sales activities, ensure smooth operations, and drive the team to meet and exceed sales targets. This full‑time leadership position involves coaching agents, monitoring performance, and maintaining high quality standards.
Key responsibilities
- Supervise day‑to‑day tele‑sales team activities, monitor KPIs such as leads, conversion rate, and connected calls, and ensure optimal lead utilization.
- Conduct daily huddles, provide on‑the‑spot coaching, support agents in objection handling, closing techniques, and sales pitch improvement.
- Monitor call quality, ensure compliance with approved scripts, and verify leads through random sample reviews.
- Maintain daily performance trackers, prepare and submit performance reports, highlight gaps and risks, and ensure data accuracy.
- Manage team engagement, address attendance and performance issues, support onboarding, and enforce company policies.
- Prepare and submit various daily operational reports, including productivity, interaction segregation, and complaints briefs.
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ECCO Gulf Majorel Qatar