Team Lead – Gym Operations

About the role

The Team Lead supports the Club Manager in overseeing daily gym operations, ensuring members receive an exceptional experience. This full-time, on-site role combines front-desk duties with staff development and facility management.

Key responsibilities

• Assist in training, coaching, and developing front-desk and fitness staff.
• Handle member check-ins, sign-ups, cancellations, and account updates.
• Provide tours for prospective members and promote club services.
• Address member service issues, ensuring timely and courteous resolutions.
• Maintain cleanliness, appearance, and safety of the gym environment.
• Support marketing initiatives by informing staff of current promotions.
• Manage inventory, order supplies, and track related reports.
• Back-up the Club Manager as needed and enforce company policies.

Required profile

• Honesty, strong work ethic, and reliable attendance.
• Excellent customer-service orientation and communication skills.
• Organizational and leadership abilities.
• Physical ability to stand, walk, and lift up to 50 lb as required.

Required skills

• Basic computer proficiency.

What we offer

• Competitive benefits including health, dental, vision, critical illness, short-term disability, accident, life, and pet insurance.
• Free gym membership for you and one family member or friend.
• Dollars for Scholars Program and Employee Appreciation Program.
• Health Savings Account (HSA) and advancement opportunities.