Tax Analyst – Compliance & Customer Support

About the role

The Tax Analyst joins the Wrangler team, a cross‑functional group that links the compliance department with other units across Avalara. The role focuses on delivering accurate tax return preparation, resolving customer inquiries, and supporting the AI‑first operational strategy to improve compliance risk and customer experience.

Key responsibilities

• Prepare, review and file multi‑jurisdictional tax returns for various tax types on monthly, quarterly, semi‑annual and annual schedules.
• Own end‑to‑end case handling, including research, analysis, coordination and resolution.
• Manage case volumes and priorities to meet service level agreements, minimize aging and avoid escalations.
• Communicate proactively with customers, internal teams and tax jurisdictions, leading calls when required.
• Collaborate cross‑functionally to remove blockers, accelerate resolutions and enhance overall customer experience.
• Identify recurring issues and contribute to process improvements or automation initiatives.
• Provide clear, empathetic guidance on platform setup, maintenance and usage.

Required profile

• Strong ownership, empathy and clear communication skills.
• Ability to handle complex tax compliance scenarios and mitigate risk.
• Experience managing high‑volume case loads while meeting SLA targets.
• Proactive attitude with a focus on continuous improvement and documentation.
• Comfort working in a collaborative, cross‑functional environment.

Required skills