Support Coordinator

About the role

Force Security, a Konica Minolta company, is looking for a Support Coordinator to join its growing team. The role provides administrative and clerical support to ensure smooth daily operations for both the organization and its customers.

Key responsibilities

• Answer incoming phone calls, take messages and respond to customer inquiries.
• Manage all support requests and schedule appointments using the company’s ticketing system.
• Maintain and update customer accounts for alarm monitoring centers.
• Keep accurate support records and documentation.
• Perform a variety of general administrative tasks to facilitate workflow.

Required profile

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work both under direction and independently.
• Previous experience in customer service, high‑volume call center, or scheduling preferred.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.

What we offer

• Full‑time schedule: Monday – Friday, 8:30 am – 5:30 pm.