Supervisor, Physical Damage Claims (Hybrid)

About the role

We are looking for a results‑driven Supervisor of Physical Damage Claims to lead a high‑performing team in Webster, MA. The role combines hands‑on claim handling with coaching responsibilities, ensuring accurate and timely resolution of auto‑damage claims while delivering a customer‑first experience.

Key responsibilities

• Lead, coach and develop a team of claims professionals, setting clear expectations and monitoring performance.
• Oversee investigation, evaluation and settlement of first‑ and third‑party physical damage claims, including coverage and liability determinations.
• Manage complex and escalated claims, providing guidance and decision support.
• Track and improve key performance metrics such as inventory, cycle time, quality, service levels and closures.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Required profile

• Proven experience in claims leadership with a focus on auto physical‑damage claims.
• Strong coaching and talent‑development abilities.
• Ability to make sound coverage and liability decisions under pressure.
• Commitment to delivering high‑quality, customer‑centric service.

Required skills