Student Success Advisor (Probationary)

About the role

The Office of Student Success at Cal Poly Pomona leads academic advising initiatives and academic intervention programs that help students progress toward degree completion. This is a full-time, probationary Student Success Advisor position (Student Services Professional II) in Pomona, with an anticipated salary of $60,996 per year and hours Monday to Friday, 8am to 5pm. The recruitment closing date is June 18, 2026.

Key responsibilities

• Provide timely, focused, holistic advising to students, including one-on-one, group and online sessions, and place and remove registration holds.
• Work with students and parents to explain university policies, identify needs and guide students to resources.
• Partner on early-alert strategies, advising campaigns, progress reports, GI 2025 campaigns and special projects such as Summer Completion and re-enrollment.
• Collaborate with college deans, department chairs, faculty, the Registrar's Office and supplemental advising programs.
• Use e-advising tools such as CPP Connect, Degree Progress Report, Schedule Builder and curriculum sheets.
• Maintain up-to-date knowledge of academic, admission and registration policies and keep accurate student petitions.
• Take part in the Academic Advisor Council, advising committees and the College-based Student Success Team, and act as liaison to academic departments.
• Document advising interactions and use reporting tools (CPP Connect EAB, DataWarehouse, Tableau) to track student progress.

Required profile

• Bachelor's degree in a behavioral science, public or business administration field or a job-related field; a master's degree may substitute for one year of professional experience.
• Two years of professional experience in student services or a related field; additional relevant experience may substitute for education on a year-for-year basis.
• Preferred: master's degree, familiarity with the CSU system, and higher education student services experience.

Required skills

• Excellent verbal and written communication, able to explain complex policies clearly.
• Ability to interpret and apply program rules, analyze data and make reasoned decisions.
• Ability to work in a hybrid environment under the CPP Telecommuting Program.

What we offer

• Paid time off: up to 24 vacation days, 14 paid holidays and 12 sick days per year.
• Medical, dental and vision coverage, and CalPERS retirement with optional 403(b), 401(k) and 457 plans.
• Tuition fee waivers for eligible employees.
• Employee Assistance Program.